Our Services

Global Response Assurance

We provide 24/7 multilingual after-sales support (Chinese, English, Russian, Spanish, etc.). Urgent issues are addressed within 1 hour, and routine inquiries receive responses within 4 hours.

Compliance and Adaptation Assurance

Our vehicles are fully compliant with the regulations and emission standards of the export destination. We provide technical solutions tailored to local road conditions, ensuring legally compliant and seamless operation.

Warranty Service

The core vehicle components (including but not limited to the engine, transmission, and axles) are covered by a warranty lasting 12 to 24 months or 100,000 to 200,000 kilometers (whichever comes first). Any faulty parts will be repaired or replaced free of charge during the warranty period.

Transparent Service

Stay informed every step of the way. You can monitor repair status, part shipment tracking, and a fully itemized cost breakdown directly from your order portal, all with straightforward pricing and no surprises.

Parts Supply Service

(Addressing the pain points of “hard-to-find parts and slow delivery”)

#1

Service Standards

  • A global network of 4 major parts centers (Germany, UAE, Singapore, South Africa) + 12 regional forward warehouses

  • 98% inventory coverage for common parts (filters, brake pads, sensors, oil seals, etc.)

#2

Delivery Timelines

  • Emergency parts: Air delivery within 48 hours to core markets, 72 hours to remote areas

  • Regular parts: Sea freight 7-15 days, air freight 3-5 days

  • Real-time logistics tracking (including flight numbers, tracking IDs, and estimated delivery time)

#3

Quality Assurance

  • All parts are genuine OEM products

  • 12-month warranty

  • Free replacement for non-artificial damage

#4

Real-World Case

A Howo TH7 operated by a logistics client in a remote area of the Amazon experienced air filter failure due to sand clogging. After receiving the emergency repair request via WhatsApp, our Dubai forward warehouse delivered the replacement part via air freight within 36 hours. Meanwhile, our after-sales engineer provided remote installation guidance, enabling the vehicle to resume operation the same day.

Book an Appointment

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